Turn your customer database into your next revenue channel

Email Marketing, Made Simple.

Turn your customer database into your next revenue channel.

I work with businesses that know email could be doing more, but don't have the time, resource or specialist knowledge to make it happen.

Trusted tools & partnerships

Shopify, Yotpo and Klaviyo partner badgesMailchimpActiveCampaignCIM – The Chartered Institute of Marketing
Kay Coles – email marketing consultant

Email expertise, without the email department.

I work with businesses that know email could be doing more, but don't have the time, resource or specialist knowledge to make it happen. From strategy and segmentation to campaigns and automation, I become an extension of your team and take care of it.

MEET KAY

Audit, Build and Grow

Analytics dashboard showing email marketing metrics

Audit

I review your lists, segments, and automations to reveal quick wins and long-term growth opportunities.

Clear steps to boost performance.
Get audited
Email campaign builder interface

Build

From welcome series to cart recovery, I craft campaigns that guide your customers seamlessly.

The right message, to the right person, every time.
Get building
Business growth chart showing upward revenue trend

Grow

I test subject lines, design, timing, and segmentation to unlock more revenue and engagement.

Higher conversions, more revenue, stronger customer loyalty.
Start growing

Client results

Real outcomes for real businesses

Every engagement starts with understanding your business - then building an email programme that delivers measurable, lasting results.

Home & Leisure Retailer

E-commerce

A hot tub and outdoor living brand with a large customer database but no structured email programme — sending one-off newsletters with no automation or segmentation.

+40%

Revenue from email

42%

Open rate

28%

Automated revenue share

"Kay built us a proper email programme from scratch. Within three months it was our second-highest revenue channel."

Specialist Food Brand

DTC / Subscription

High churn on a subscription product and a welcome series that was losing new customers before they'd placed a second order.

−38%

Churn reduction

+52%

Second-order rate

+£18 avg

LTV uplift (12 months)

"The new welcome flow completely changed how new subscribers engaged with us. Churn dropped almost immediately."

Professional Services Firm

B2B / Consultancy

A consultancy with a strong reputation but no email nurture sequence — leads were going cold between enquiry and conversion.

+61%

Lead-to-client conversion

−12 days

Avg. time to close

£94k (yr 1)

Email-attributed revenue

"We had no idea how much revenue we were leaving on the table. The nurture sequence paid for itself within six weeks."

Results are typical for clients who commit to a structured email programme.
See what's possible for your business

Your customers already know your business. Let's make sure they remember it.

What clients say

"Kay transformed our email marketing into a structured, professional system that significantly improved engagement with supporters, sponsors and players."
Charlton Rovers AFC

Tom — Charlton Rovers FC, 01/05/2026

"Working with Kay on our email marketing campaigns has been a fantastic experience. She is professional, creative, and highly organised, consistently delivering campaigns that are engaging, well-targeted, and effective."
Spas & Hot Tubs

Steve — Spas & Hot Tubs, 22/05/2026

"Here at WinThisNow Comps, we were looking for a Klaviyo guru and Kay has been absolutely amazing. She's helped us set up and optimise our flows, track key metrics, and step in to handle last-minute email campaigns when needed."
WinThisNow Competitions

Kyle — WinThisNow, 08/07/2026